Legal Terms for Secure Online Flower Delivery in Kingsbury

Flowers Kingsbury E-commerce Terms & Conditions

Introduction

Welcome to Flowers Kingsbury. These Terms & Conditions set out the contractual agreement between you (the customer) and us (Flowers Kingsbury), governing your use of our website and the purchase of products for online flower delivery in Kingsbury and the surrounding areas. Please review these terms carefully before placing your order.

Definitions

"Site" refers to the Flowers Kingsbury website, operated for the purpose of selling and delivering flowers and related products online. "Customer" or "you" denotes any person or entity placing an order via our Site for delivery within Kingsbury or surrounding postcodes. "We", "us", or "our" relates to Flowers Kingsbury. "Products" refers to any floral products or gift items offered for sale by Flowers Kingsbury.

Order Process

Orders for flowers can be placed via our website 24 hours a day. Each order is considered an offer to purchase, subject to acceptance and availability. To complete your order, you must provide accurate personal information, including recipient details and a precise Kingsbury delivery address where applicable. By placing an order, you acknowledge that you are legally eligible to do so (i.e. over 18 years of age and authorised to use the payment method supplied).

Upon receipt of your order, we will send a confirmation of your order details by email. This confirmation does not signify acceptance of your order, but serves as an acknowledgment. Acceptance occurs only when you receive a further email confirming dispatch of your order, at which point a contract is formed between you and Flowers Kingsbury. We reserve the right to refuse or cancel any order prior to dispatch for reasons including, but not limited to, product unavailability, payment failure, or an error in listing or description.

All products are subject to availability. In the rare event that a specific flower or item becomes unavailable after you order, we will substitute with a product of equal or greater value while making reasonable efforts to retain the style, quality, and colour theme chosen.

Product Images & Descriptions

We strive to accurately represent our floral arrangements. However, due to the nature of fresh flowers and seasonal supply, exact matches cannot always be guaranteed. Variations in stems, foliage, and accessories may occur. The images shown on our Site are for guidance only. Your acceptance of these Terms validates your understanding and acceptance of possible slight variations in the delivered product.

Deliveries: Kingsbury & Surrounding Areas

Flowers Kingsbury delivers to Kingsbury and adjacent areas as listed on our delivery information page. By ordering, you confirm that your recipient's address falls within our delivery scope. Deliveries are made on the dates and within the timeslots specified during checkout. While we make every effort to adhere to preferred delivery times, during peak periods or due to unforeseen circumstances, delays may occasionally occur. Flowers Kingsbury cannot accept liability for late deliveries caused by events outside our control, such as adverse weather or third-party courier issues.

It is your responsibility to provide a correct and complete delivery address. If incorrect information leads to a failed delivery, additional charges may apply to redeliver to the right address. If the recipient is unavailable at the time of delivery, flowers may be left in a safe place (if advised) or with a neighbour, unless otherwise requested by you at checkout. Where this is not possible, a delivery notification will be left, and it is the recipient’s responsibility to arrange collection or redelivery as outlined in our delivery policy.

Payments

Payment for flower orders must be made in full at time of purchase via the payment methods offered on our Site, which may include debit/credit cards and other secure online payment systems. All payments will be processed in GBP (£). We utilise third-party payment processors to handle transactions securely; we do not hold or store your payment card details on our Site.

Prices are clearly displayed during the order process, inclusive of VAT and standard delivery fees where applicable. We reserve the right to alter our prices at any time but confirm that once you have placed your order, your price will not change.

Order Amendments & Cancellations

Should you wish to modify your order, including recipient details, delivery date, or message card information, please contact us promptly after purchase. Amendments may only be possible if the order has not yet been prepared or dispatched. Once an order is in progress or dispatched, changes cannot be guaranteed.

You may cancel your order for a full refund provided cancellation occurs prior to order preparation and before the dispatch confirmation is issued. To cancel, please contact our customer service. As fresh flower arrangements are bespoke and perishable, cancellations are not possible after preparation has begun. This does not affect your statutory rights regarding faulty or damaged goods.

Returns & Refunds

Due to the perishable nature of flowers, returns are only accepted if the goods are faulty or not as described. If your flowers arrive damaged or in poor condition, please contact us within 24 hours of delivery. We may require photographic evidence to support any claims. Upon validation, we will offer replacement flowers or a refund, at our discretion. Refunds will be processed via your original payment method and may take up to 5 working days to clear.

We are unable to accept returns or issue refunds for reasons such as dislike of the arrangement style, colour preferences differing from those provided by seasonal variations, or failed deliveries due to incorrect address information supplied by the customer.

Liability

Flowers Kingsbury will perform its services with reasonable care and skill. Our liability for losses you suffer is strictly limited to the purchase price of the product you purchased. To the fullest extent permitted by law, we exclude all other warranties, representations, and conditions, express or implied, relating to the Site or its content.

We are not liable for indirect or consequential losses, including (without limitation) loss of income, profits, business, anticipated savings, or data, arising out of or in connection with the provision of our products or delivery services. Where deliveries are delayed or prevented due to events outside our reasonable control, including but not limited to strikes, weather events, supply chain failures, or natural disasters, we shall be exempt from liability.

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, nor any other liability that cannot be excluded or limited by law.

Use of the Site

Customers agree not to use the Site for any unlawful purpose or in any way that may cause damage to the reputation or the operation of the website. You accept responsibility for maintaining the confidentiality of your account information and for restricting access to your computer. We reserve the right to refuse service, terminate accounts, or remove or edit content at our discretion if we believe these Terms have been breached.

Intellectual Property

All content on the Flowers Kingsbury Site, including product images, text, graphics, logos, and designs, are the intellectual property of Flowers Kingsbury or our content suppliers. No content may be copied, reproduced, or exploited for commercial purposes without our express permission.

Personal Information & Privacy

Your privacy is important to us. Personal information collected during the order process will be processed in accordance with applicable data protection laws and our privacy policy. This includes the secure handling of all details provided for the purpose of delivering flowers in Kingsbury and the surrounding areas.

Changes to Terms & Conditions

Flowers Kingsbury reserves the right to update, amend, or review these Terms & Conditions at any time. When changes are made, the revised terms will be posted on this page. We recommend reviewing the Terms each time you use the Site or place an order. Continued use of the Site constitutes acceptance of any changes.

Governing Law & Jurisdiction

These Terms & Conditions, and any contract formed between you and Flowers Kingsbury, are governed by the laws of England and Wales. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

If any provision of these Terms & Conditions is found unenforceable, such provision shall be severed, and the remainder shall remain in full force. No waiver by us of any breach shall constitute a waiver of any other breach, past or future. You may not assign your rights or obligations under these terms to any third party without our prior written consent. Flowers Kingsbury may assign or transfer our rights without restriction.

Contact & Customer Service

If you have questions regarding these Terms & Conditions or require assistance concerning your flower delivery in Kingsbury or the surrounding areas, please refer to the Contact Us page on our website. Our team aims to resolve all queries promptly and professionally.

Note: These Terms & Conditions apply to all customers ordering for delivery in Kingsbury and the neighbouring locations as serviced by Flowers Kingsbury.