Returns, Refunds & Complaints at Flowers Kingsbury
Our Fresh Flowers Guarantee in Kingsbury
As a trusted local florist in Kingsbury, Flowers Kingsbury is committed to delivering the freshest, most beautiful blooms to households and businesses throughout the area. We understand how important it is for your flowers to arrive in perfect condition and stay fresh as long as possible. Our fresh flowers guarantee means that every bouquet is handled with the utmost care, ensuring your complete satisfaction with every delivery.
Damaged on Arrival Policy
We take every precaution to protect your flowers during delivery. If, in the unlikely event, your order arrives damaged or does not meet your expectations upon arrival, please let us know as soon as possible. We request that you contact us within 24 hours of receiving your flowers and, where possible, provide a description of the issue and a photo of the damaged flowers or packaging. This helps us resolve your concern swiftly and efficiently.
Freshness Window
At Flowers Kingsbury, we guarantee that your flowers will be fresh and vibrant for a minimum of five days from the day of delivery, provided they are cared for according to our instructions. Different flower varieties may have varying lifespans, but we carefully select each stem to ensure maximum longevity. Should you experience premature wilting within this freshness window, please reach out to us with details and, if possible, photos. We’ll be happy to investigate and offer a suitable remedy.
Refund or Replacement Options
Your satisfaction is our priority. If your flowers arrive damaged, wilted, or otherwise unsatisfactory, once we’ve verified the issue, we will offer you a choice between:
- A replacement bouquet delivered as soon as possible to your Kingsbury address;
- Or a full or partial refund to your original payment method, depending on the nature and extent of the problem.
The option provided may depend on the specific circumstances of your order and the timing of your notification.
How to Make a Complaint
If you have any concerns or experience any issues with your order, we encourage you to bring them to our attention right away. Our friendly team strives to resolve complaints promptly and fairly, in line with our commitments as a leading Kingsbury florist. To submit a complaint, please use our website’s contact form or visit our shop in person. Provide details, including your order reference, delivery date, and the nature of your concern. We aim to respond within one business day and will keep you updated throughout the resolution process.
Serving the Kingsbury Community
Flowers Kingsbury is proud to be a florist trusted by local residents, offices, and businesses. We believe in building lasting relationships with our community through outstanding service and our unbeatable fresh flowers guarantee. When you order from us, you can do so with confidence, knowing that your satisfaction is at the heart of everything we do.
